When can I expect delivery of my purchase?
Normally, it will take us around 20 days to tailor your wedding dress. Shipping time will differ according to the shipping method you choose. However, the product will take about 10 days to be delivered. Or, if you are urgent, we can also make the wedding gown within a required time for you. But you need to pay extra fee.

Can I change my order information after sending the confirmation E-mail?
Unfortunately, all orders cannot be changed after we receive your confirmation by email or by phone. Therefore please check your order carefully.

Can I cancel my order and change a wedding dress after payment?
All orders cannot be cancelled 24 hours after your confirmation, as we have already arranged the production after receiving your confirmation. We cannot change the dress and refund under any conditions. Therefore please check detailed info like dress item, color, size and other special requirements before you proceed to confirm.

What is your return policy?
Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to your order specifications. Try on your dress ASAP without removing the tags, altering, or washing the dress.

 If you contact us within 24 hours after item arrival, you will be satified a full return. If you contact us within 36 hours after item arrival, 70% of the cost will be refunded into your account within 3 business days (e.g. your total order amount is $200, we will refund you $140) If you contact us within 48 hours after item arrival, 50% of the cost will be refunded into your account within 3 business days (for example, your total order amount is $200, we will refund you $100) If you contact us within 72 hours after item arrival, 30% of the cost will be refunded into your account within 3 business days (e.g. your total order amount is $200, we will refund you $60)

When can I expect to receive my dress after ordering it online?
We will send you an order confirmation email after receiving your payment and order for you to re-confirm all your order details, including order style, colour, size, and shipping details. When we receive your confirmation details, we will start to make your dress, which will take about 15-20 business days (please pay attention, 15-20 business days exclude normal weekends and holidays). When we ship your order, we will send you tracking number for you to track your order in person.

All dresses are shipped by air express company, e.g. EMS, TNT, DHL, UPS or FedEx, we will send you an email when we ship your order so that you can track your purchase.

After Sales Questions
*If I have a problem with my purchase, how do I contact you?
You can contact our customer service department at admin@wonderwedding.com. It would be helpful if you have photos of the purchase to show us exactly what the problem is.

*How do I send back my purchase?
Once you have contacted our customer service department and we agree to give you a refund or exchange, they will give you an address and return code. If you do not use this return code we have the right to reject the returned package. If the purchase is not in the same condition before shipping it to you, for example if it looks like it has been worn or has stains, then we will refuse to refund you this dress. We advise you to send the purchase back via the post office otherwise you might be asked for additional taxes.

*How can I get refunded if i have received a fault item?
Please contact us as soon as you can. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service. We will decide whether we can give you a refund according the conditions of our return policy. REMEMBER ITEMS MUST IN ORIGINAL CONDITION-unworn, unwashed, unaltered, undamaged, clean and free of lint and hair. If we agree to refund, our customer service will contact you.

*Do I need to pay for shipping fees if I send the item back to you?
If we have made the mistake, then we will pay for the shipping fee. However, if it is not our fault, then we will not pay for it.

*I’ve received my dress but it is very creased. What do you advise me to do?

Your dress will have been packed by the shipping company, therefore it is more that likely that it will be creased during transit. This is true of anything you buy from any online clothing company. Before wearing the garment, we advise all customers to get the garment professionally pressed or steamed.